FAQ
FAQ'S about Cleaning
Below is a list of some of the most frequently asked questions about our cleaning services. I hope they are helpful.
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We ask that you please take a moment to read our Company Policy/Terms and Conditions.
The Ins And Outs of How We Do Business
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Is a long-term contract required for service?Absolutely not. Our services are provided as needed to suit your current lifestyle.Whether you need a one time cleaning service, we do not have any long term contracts or obligations requirement.
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Are you insured?Yes. California Quality Clean is fully insured. We have 1,000,000 liability insurance to protect your home and give you piece of mind.
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What counties do you serve?We currently serve Solano, Contra Costa, Sacramento, Alameda, and Marin Counties.
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What is included in your cleaning services?Please review the thorough house cleaning description posted with each service we perform.
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What should I expect on my first appointment?We will arrive at your home we will be equipped with all the cleaning supplies and equipment with all the cleaning supplies and equipment needed to thoroughly clean your home. Your first appointment generally takes the longest, as we will need time to get acquainted with a new environment. Subsequent appointments will move along alot faster.
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Do I need to do anything before you arrive?The best way to help prepare for your cleaners is to straighten up as much as possible. That helps the cleaners to be able to focus their efforts to cleaning up dust and grime, not putting things in their places. "Its best if people pick up or straighten up their items,: like toys or clothes.
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Will I have the same cleaning person each visit?We will strive to have the same cleaning professional for each visit. We know how important it is to have someone you know and trust cleaning your home. You will have a team of two cleaners (same team) for each cleaning.
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What will it cost to have my home cleaned?The cost will depend on how large your home is and the amount of cleaning required. The average cost for maintenance house cleaning starts at $100. Average cost for a one-time thorough cleaning is $200.
Billing & Pricing
Payments Accepted
We accept most major credit cards, debit card payments and payment by check or cash. If you would like to pay for services using your credit card, please visit our payment center where you can pay for your cleaning services online.
Cancellation Policy
If you anticipate needing to change an appointment time, ideally, we would like a minimum of 24 hours in advance. We'll move your visit to another, more convenient time or if you wish, cancel it all together.
Satisfaction Guarantee
Your complete satisfaction is very important to us. That is why we offer a 24 hour guarantee. If for any reason you are not satisfied with your home cleaning, just simply give us a call within 24 hours of your cleaning and we will return to re-clean the area you are dissatisfied with, at no cost to you.